If you are the person that is always willing to help others, willing to add value to others and say, “You know what, no problem let’s give it a go!”, then you will find that more and more people are willing to add value to you.

As a leader trust is an important factor to have a positive relationship and lead your team. In this episode, we discuss the beginning stages of building trust and practical things to do as leaders to engender a relationship of trust with the team.

Empathy is important so that you understand the people you work with and know them as a leader. In this episode, we discuss the phases of empathy and how important it is to put yourself in others shoes to understand them better.

It (escalated emotions) will raise your anxiety levels, it will make you feel good but it is not going to change anything out there, so prepare for the future. Get to a place where you are going to hit the ground running.

This secret works with everybody, it is not just for difficult people, it is for anybody that you have a relationship with. Whether it is somebody you lead, your superior, your colleague or even your spouse, your children or extended family members. This secret is effective.

You have got to be really vigilant about how you manage perceptions so that people are not making wrong assumptions about who you are and what you do.

Appreciation is one of the simplest ways that you can actually build rapport with your team. When you regularly engage with your team over small tasks, thank them. Show them that you have noticed the work that they do.

You do not want to ever let your assertiveness become domination, aggression or bullying because that is not the same thing. You never want your assertiveness to come across in a way that damages relationships because relationships underpin your success as a leader.

When you are honest, what you will find is that your team will learn to trust you. Your team will trust you and learn to take risks.

Using the 5 “Whys” Method to Improve Outcomes. In this blog, I want to talk to you about the 5 Whys method for getting better outcomes in your organization.